Some examples of process documentation details are: They cover all aspects of a product, including its design, operation, potential issues, problems and more. User guides are designed to be informative and help users understand a product. But they can also be written by product developers, project managers, programmers or technical teams with the help of knowledge base software. It also helps in new staff onboarding and training.īecause they're technical documents, end-user guides are written by technical writers. As such, it's the first document the user reaches before contacting your customer care. A user guides technical documents cover detailed information about a product's operations, functionalities standards and guidelines, troubleshooting and more. The goal of a user guide is process documentation to help end users better understand your product/service with step-by-step user instructions (or assembly for physical products). It is also known as a user manual, product manual or instruction manual (see some instruction manual examples here). What is a user guide?Ī user guide or product guide is an instructional material that accompanies your product, service or system to the end users and helps them use it. In this post, we share details to help DevOps or Product teams understand a user guide and how to build external documentation for users. ![]() Yet, many people either overlook or ignore the challenge of creating user guides. So, writing a user guide shouldn't be an option to bypass. Older customers can also refer to product guides to refresh their memories. It guides the user's onboarding process, helping them understand the product and how to use it. ![]() A product user guide or manual can mean a great customer experience and a terrible one.
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